1. Our Commitment to Privacy. CaaStle (hereinafter referred to as “we,” “us,” “our,” or “CaaStle”) wants our website users (referred to herein as “you”) to fully understand what information we collect about you, how we use and share this information, and the choices you have regarding our use of your information. This CaaStle Website Privacy Policy (the “Privacy Policy”) describes our privacy policies and practices with respect to your information collected through our website accessible at www.caastle.com the (“Website”), all interactive features, applications, and other online offerings that post a link to this Privacy Policy, whether accessed via computer, mobile device or other technology or any associated content, material, or functionality contained on the Website (collectively, the “Services” and, together with the Website, the “System”).
By accessing and using the System, or any part thereof, you agree that you have read and understand this Privacy Policy, and that in exchange for access to the System, you accept and consent to the privacy practices (and any uses and disclosures of information about you) that are described in this Privacy Policy.
2. Collection of Information. We may collect, use, transfer and disclose non-personal information about you for any purpose. You may choose not to provide identifying information we may request of you. However, most of the identifying information we request is of the type that is required in order to provide our products and services to you.
We may collect certain identifying information from or about you in connection with your use of, or your submissions to, the System (collectively, the “Collected Information”). Collected Information includes, without limitation, any information that may be used to identify an individual, including, but not limited to, a first and last name, a home, business, or other physical address, business name, a phone number, an email address, and credit card number (and related information such as expiration date). In order to continuously improve our service and tailor our subsequent communications to you, we may also ask you to provide us with additional information regarding your demographics, comments, interests, preferred styles, clothing sizes, and contact preferences.
If you elected to subscribe to the online services provided via the System, including the ability to access any password-protected areas of the System, you will be required to submit personal information (including some Collected Information) for the purpose of verifying your identity and your authority to manage the account. This Collected Information will be used exclusively by CaaStle, our agents, suppliers and third-party service providers for internal use and to respond to your service requests.
We may keep track of your interactions with us and collect information related to you and your use of our service, including but not limited to your online activity, product and clothing selections, reviews, payment history, correspondence and Internet protocol (“IP”) address.
3. Use of Information. CaaStle and our third party services providers collect and use the Collected Information to operate the System and deliver the Services, including to provide certain services and improve the user experience, address System integrity or security issues, and conduct research and analysis to maintain, protect, develop, and improve the System, sell certain merchandise, products and services, and, additionally, use any information submitted by you as described below or elsewhere in this Privacy Policy. We may send you information that you request from us, promotional materials regarding CaaStle or any third party entity or individual affiliated with individual members of CaaStle, and any other communication for any other legitimate and lawful business purposes. Additionally, we may retain and use certain Collected Information to facilitate and otherwise address certain inquiries or requests regarding the Services or the System, or respond to your questions or requests for information about or from CaaStle. We may also use Collected Information as necessary to ensure compliance with any CaaStle policies and any applicable law, regulation or order.
4. Disclosure of Information. Except as set forth in this Privacy Policy, CaaStle will not use, disclose, or transfer your Collected Information unless:
(1) you expressly authorize us to do so,
(2) it is necessary to allow our service providers, agents, or other third parties to provide products or services for or to us,
(3) it is necessary in order to provide the System or the Services,
(4) we are sending you other information that may be useful to you,
(5) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we has joint marketing agreements,
(6) it is necessary to protect the confidentiality or security of your records,
(7) it is necessary in connection with other business purposes including, without limitation, verifying identity, age, and/or payment details, investigating complaints about the System, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution,
(8) it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity;
(9) subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of our assets or our merger into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which CaaStle is not the survivor, or
(10) it is otherwise necessary for us to disclose it as required or permitted by law.
We use other companies, agents or contractors to perform services on our behalf. For example, we may partner with other companies to provide infrastructure and information technology services, personalize and optimize our Systems, process credit card transactions, provide customer service, collect debts, analyze and enhance data, including users’ interaction with our Website, and process consumer surveys. In the course of providing such services, these other companies may have access to some of your information. We do not authorize these companies to use or disclose your personal information except for the purpose of providing the services we request of them.
We do not sell, rent, or lease our user lists or the identity of individual users to third parties. However, we may use and disclose certain aggregated, anonymized information, such as System usage data, to our trusted business partners. Such information may also be shared with other users or the general public for advertising, informational, or comparison purposes. However, such information will not be personally identifiable to any user.
5. Google Analytics and Web Beacons. Our Website uses Google AdWords, Google Analytics, and the Google Display Network together to serve ads to you on other websites after you’ve visited our Website. This practice is known as remarketing and is a tool that Google offers to businesses. If you would like to know more about the program, you can do so here. But here are the basics: we, along with third-party vendors, Google and DoubleClick, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website.
If you would like to opt-out of receiving advertising like this from Google, you can manage these settings by visiting the Google Ads Preferences Manager. Also, Google recommends installing the Google Analytics Opt-out Browser Add-on.
Some of the areas of the System may contain electronic images known as web beacons (sometimes known as clear gifs) that allow CaaStle, and its third party providers or affiliates, to count and track users who have visited certain portions of the System. Web beacons collect only limited information and do not collect any of your personal information. Specifically, CaaStle plans to use a type of web beacon known as a “retargeting pixel,” which will allow users to receive targeted advertising from CaaStle via certain social media websites, including Facebook.com.
6. How Can I Opt-Out of Promotional Correspondence? We may send you emails with promotional offers. From time to time, we may partner with companies whose products we believe will interest our members. In conjunction with these partners, we may send promotional announcements and/or advertisements on their behalf, as permitted by law. If you would no longer like to receive information, newsletters or other promotional messages from us or companies with whom we partner, please click the link at the bottom of any such email you receive from us and follow the instructions, or alternatively you may contact us at info@caastle.com with the word “UNSUBSCRIBE” or “REMOVE” in the subject line. Your email address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request.
7. Cookies. By placing a small file known as a “cookie” on your computer (or other device), CaaStle’s and its third party service providers’ servers passively gather information about all visitors’ use of the System for several reasons, including, but not limited to, the following: statistics collection and analysis, System optimization, analytics (as described below), market research, and maintenance of user login information. The information that we and our third party service providers track with cookies includes, but is not limited to, the type of browser (such as Google Chrome or Internet Explorer) and Internet-connected devices being used to access the System, your IP address, your home domain or Internet service provider, your referrer URL (which is the URL for the website that you were viewing prior to visiting the System), how you were directed to the System, which specific pages you access on the System, how long you view each page, the time and date you access our System and the total number of visitors to the System and any portions thereof. We, and/or our third party service providers, may use the information collected from cookies or similar files on your computer for security purposes (such as authentication), to facilitate site navigation and to personalize your experience while visiting the System. This data helps us and our third party service providers improve our respective product and services.
Most popular Internet browser applications will allow you to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may, in certain instances, prevent you from taking full advantage of the System (or some portion thereof) and its capabilities, or cause some features of the System to function improperly or more slowly.
8. Information Retention. We retain information collected through the Systems for as long as it is necessary to provide products and services to you. We also will retain your information for as long as necessary to comply with applicable laws, regulations and court orders.
9. Storage of Certain Information. For ease of use, the System temporarily stores some user provided information, such as user name and password and size preferences until you Systems session is terminated. We do not store any other information, including payment information, on your mobile device.
10. Security. CaaStle takes commercially reasonable measures to secure and protect information transmitted via or stored on the System. Nevertheless, no security system is impenetrable. We cannot guarantee that information that users of the System may happen to transmit or otherwise supply will be totally secure. You agree to immediately notify us of any breach of System's security, this Privacy Policy of which you become aware.
11. Changes to this Policy. As we update and expand our services, we may make changes to this Privacy Policy. We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All such updates and amendments are effective immediately upon notice thereof, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. You should view this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the System signifies your continuing consent to be bound by this Privacy Policy. We expressly reserve the right to make any changes to this Privacy Policy at any time, without prior notice to you. The version of this Privacy Policy on each respective date you visit the System shall be the Privacy Policy applicable to your access and use of the System on that date. Our electronically or otherwise properly stored copies of this Privacy Policy shall be deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in force on each respective date you visited the System. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party other than CaaStle.
12. Correspondence. We appreciate your questions and comments about the System and Services and welcome your messages at info@caastle.com. If you correspond with CaaStle through the System or via email, the Collected Information may include the content of, and metadata regarding, any correspondence you may have with us. We may share your messages with those within our organization who are most capable of addressing the issues contained in your message. We may archive your message for a certain period of time or discard it.
13. What Choices Do You Have? When submitting information, corresponding, making requests for information, and otherwise interacting with CaaStle and its representatives through or in connection with the System, you choose what information to supply or submit, whether you wish to receive further information, and how you may be contacted. Please take care to share only such information as is needed or that you believe is appropriate. Any promotional email we send to you will contain a link which will allow you to opt out of receiving any further correspondence. If you have created an online account, you may also change your correspondence preferences by logging into your account. You may disable your online account access at any time; however, this will not necessarily result in the deletion of any Collected Information.
14. User-Provided Content. Any information, communications, or material of any type or nature that you submit to the Website by e-mail, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”) is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of the System and we are therefore not responsible for any Submissions contained on the Website. By visiting any of our pages that are contained on the Website, you are representing and warranting to us that you have reviewed this Privacy Policy and that you will abide by all such provisions contained therein.
Additionally, our System allows you to post, and share with other users, certain messages, content, photos, and other information. We encourage you to be wary of giving out any personal information, or any personal information of others to which you may have access, in such forums. The information you post can be collected and used by other people. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
15. Children. The System is intended for a general audience and is not intended for use or view by children under 13 years of age without parental consent, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using the System. Furthermore, we may restrict entries to any contests, sweepstakes or promotions to entrants who are at least 18 years of age. For children under the age of 13 to participate in a trip or activity offered through the System, such child’s parent or guardian must provide the information necessary for that child to participate in such trip or activity.
16. Visiting The System From Outside The United States. If you are visiting the System, or any part thereof, from outside of the United States of America, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using any portion of the System, you understand and consent to the transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this Privacy Policy.
17. California Residents’ Privacy Rights. Residents of the State of California may request a list of all third parties to whom we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us at info@caastle.com. For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. Please note that we will not accept requests via telephone, and we are not responsible for notices that are not labeled or have not been sent properly, or that do not have complete information. Please allow 30 days for a response.
18. Do Not Track Requests. California and Delaware laws require that we indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. “Do Not Track” is a standard that is currently under development. As it is not yet finalized, we adhere to the standards set out in this Privacy Policy and do not monitor or follow any Do Not Track browser requests.
19. Contacting Us. If you have questions concerning your account or this Privacy Policy, please contact us at info@caastle.com
20. Acknowledgement. BY ACCESSING OR USING THE SYSTEM, OR ANY PORTION THEREOF, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE PRIVACY POLICY, AND TO THE USES AND DISCLOSURES OF COLLECTED INFORMATION ABOUT YOU, THAT ARE DESCRIBED IN THIS PRIVACY POLICY.
This Privacy Policy was last updated on March 15, 2018.